Frequently Asked Questions
Why should I stay in a vacation rental?+
Vacation rentals offer affordability, comfort, location, pet acceptability (in many cases) and the pleasant feeling of being in a home environment rather than a commercial room. However, not all vacation rentals are created equal. The communication skills and attention to detail by the manager can make a significant difference, particularly when the manager is discriminating in accepting properties to offer as a vacation rentals.
How do I book a property?+
Booking is indeed easy. You can book your vacation rental through my website: CarinasVHR.com, the VRBO/HOMEAWAY web sites, or through a personal phone conversation with me at 530-416-2667.
How and when do I pay?+
Payment is made at the time of making your reservation. The normal arrangement is 1/2 up front and 1/2 one week prior to arrival. Payment can be made by credit card or the old-fashioned way by mailing me a check to: Carina McConaughey, PO Box 8741, South Lake Tahoe, CA 96158.
How do I check-in and get the keys?+
All of my properties have lock boxes (containing the keys) near the front door. When you have paid in full, I will email you instructions with the code to open the lock box.
Can I check-in earlier or check-out later?+
I’m happy to work with you within the allowances of the home’s bookings. Otherwise, the 11am check-out and 3pm check-in needs to be adhered to as the next clients deserve to have find it clean and ready for occupancy.
How can I change or cancel my reservation?+
All reservations are fully refundable up to 30 days prior to arrival. At 7 days prior to arrival, you will receive 1/2 of a full refund. Otherwise, a booking is nonrefundable. Booking changes are allowed 3 days prior and are based on future availability.
Are there an extra fees and taxes beyond the nightly or weekly costs?+
The only additional amount collected is a reasonable and refundable security deposit.
What are the check-out policies and cleaning requirements?+
These polices are simple and straight forward. Since they vary somewhat from home to home I will send you the details with short-term rental agreement at time you book your vacation.
Are your vacation rentals pet friendly?+
As a dog owner, I know this is important, and I work to offer as many pet-friendly rentals as possible.
Do you allow smoking?+
Smoking is permitted outside only. This rule is strictly enforced. Outside ash trays are provided. If you smoke, please keep in mind the extreme fire danger that is part of living in a forested mountain community. Smoking materials that are not disposed of properly may jeopardize the return of your security deposit.
Is there wi-fi, cable or satellite?+
I know how important digital services are even while you are enjoying your vacation. Therefore, I make sure WIFI and Cable TV services are available at all my properties.
Do you have RV parking?+
I’m sorry there is no RV parking available at any of the homes.
What amenities are available?+
Extra amenities are often the reason vacationers choose my one of my homes. The exact list of amenities available is explained on the website listing. I will be happy to go over them with you via phone or email.
How many guests can stay in a house?+
The number of guests allowed in each home is explained in the rental contract and varies with each home.
How do you support guests during their stay?+
I’m available by text or email while you are renting here. I will do my best to take your questions and answer your concerns as quickly as I can.
What do I need to bring? I've never been to Lake Tahoe.+
It would be best for the first-time Tahoe visitor to chat with me about what supplies to bring. Lake Tahoe enjoys a four-season climate featuring many changes as the seasons progress.
How far is the beach from the property?+
Distances to attractions like Lake Tahoe beaches, eateries, casinos, and hiking/biking trails vary depending on each individual home location. I can provide you with recommendations and approximate distances to things of interest to you. This is one of the perks of renting from an informed local.
This FAQ didn't answer my question - What now?+
Please call me if you have further questions that are easier than, “What’s the meaning of life?”